Shipping & Logistics Policy

Last Updated: May 2026

This Shipping & Logistics Policy explains how QikStitch Services Private Limited ("QikStitch") coordinates pickup, transportation, and delivery of customer materials, fabrics, and finished garments through registered Delivery Partners, logistics providers, and authorized service partners.

QikStitch operates a technology platform connecting customers with Tailor Partners and Delivery Partners. Logistics services may be performed by QikStitch Delivery Partners, authorized logistics providers, or other approved service partners.

1. Scope of Logistics Services

QikStitch logistics services may include:

• Pickup of customer-supplied fabrics, garments, or materials.
• Transportation of materials between customers, Tailor Partners, and delivery locations.
• Pickup of completed garments from Tailor Partners.
• Delivery of finished garments to customers.
• Order status updates, tracking assistance, and delivery coordination.

2. Fabric and Material Pickup Process

Customers providing their own fabric, garments, or materials must ensure that items are ready for pickup according to the scheduled time and instructions.

• Customers are responsible for ensuring materials are properly packed, securely handed over, and suitable for transportation.
• Customers must provide accurate pickup address, contact details, and access instructions.
• Customers should disclose delicate, premium, damaged, or special-handling materials before pickup.
• Pickup confirmation may be recorded through approved QikStitch verification methods.

3. Tailor Partner Handover and Garment Collection

Tailor Partners are responsible for preparing completed garments and materials for authorized pickup.

• Tailor Partners must ensure garments are properly packed and protected before handover.
• Tailor Partners must provide correct order information and hand over only authorized customer orders.
• Delivery Partners may verify order details before collecting packages.
• Tailor Partners remain responsible for workmanship and garment quality as described in the Partner Terms of Service.

4. Delivery Partner Responsibilities

Delivery Partners are responsible for handling assigned deliveries with reasonable care and professionalism.

• Delivery Partners must collect and deliver packages according to QikStitch instructions.
• Delivery Partners must not open, modify, use, or interfere with customer packages.
• Delivery Partners must verify pickup and delivery details using approved platform procedures where applicable.
• Delivery Partners must follow applicable traffic, safety, and transportation laws.
• Delivery Partners must immediately report delivery issues, package damage, loss, or incorrect information through the QikStitch platform.

5. Customer Delivery Responsibilities

Customers are responsible for providing accurate information required for successful delivery.

• Customers must provide complete and accurate delivery addresses.
• Customers must keep their registered mobile number active and reachable.
• Customers must be available to receive deliveries during the communicated delivery window.
• Customers should inspect delivered packages and report visible issues promptly.

6. Delivery Tracking and Location Usage

QikStitch may use location information during active logistics activities to support delivery operations.

• Delivery Partner location may be accessed during active delivery assignments for navigation, route assistance, pickup coordination, and delivery status updates.
• Location information is not intended to be continuously collected when delivery-related features are not active.
• Customers may receive delivery status updates based on available logistics information.

7. Failed Pickup and Delivery Attempts

A pickup or delivery attempt may fail due to reasons including customer unavailability, incorrect address, unreachable phone number, restricted access, or other circumstances outside QikStitch control.

• QikStitch or its Delivery Partners may attempt reasonable retries based on operational availability.
• Additional charges may apply for repeated failed attempts, re-routing, rescheduling, or special handling where applicable.
• Orders may be returned, rescheduled, or cancelled where completion is not possible after reasonable attempts.

8. Delivery Confirmation

Successful delivery may be confirmed using platform verification methods, including but not limited to:

• One-time passwords (OTP).
• Digital delivery confirmation.
• Order status updates.
• Other verification methods implemented by QikStitch.

9. Transit Risk, Delays and Loss

• Operational Delays: QikStitch shall not be responsible for delays caused by circumstances beyond reasonable control including weather conditions, traffic disruptions, government restrictions, technical failures, logistics interruptions, or other unforeseen events.
• Loss or Damage During Transit: Where loss or damage is reported, QikStitch may conduct an investigation with relevant Delivery Partners and service providers.
• Compensation: Any compensation or liability assessment shall be handled according to the applicable Fabric & Material Liability Policy, Customer Terms, and applicable laws.

10. Incorrect Address and Customer Information

QikStitch is not responsible for failed deliveries resulting from incorrect, incomplete, outdated, or inaccurate information provided by customers.

Examples include:

• Incorrect address details.
• Incorrect phone number.
• Unavailable recipient.
• Missing location instructions.

11. Packaging Requirements

Customers and Tailor Partners must ensure that materials and garments are appropriately packaged for transportation.

QikStitch shall not be responsible for damage caused solely due to inadequate, unsafe, or unsuitable packaging provided before transportation.

12. Limitation of Logistics Liability

QikStitch acts as a technology platform coordinating logistics activities between customers, Tailor Partners, Delivery Partners, and authorized service providers.

QikStitch does not guarantee uninterrupted logistics availability and shall not be responsible for indirect, consequential, or business losses arising from delays or service interruptions, to the maximum extent permitted by law.

13. Governing Law

This Shipping & Logistics Policy shall be governed by the laws of India.

Any disputes relating to logistics services shall be handled according to applicable QikStitch Terms, policies, and legal provisions.