Shipping & Logistics Policy

Last Updated: May 2026

1 Fabric Pickups and Deliveries

QikStitch coordinates the physical transport of materials and finished garments through integrated third-party courier services and designated platform logistics networks.

• Customer Readiness: Customers are responsible for ensuring all materials are clean, securely packaged, and prepared for handover at the pre-scheduled time slot.
• Failed Attempts: If a courier is unable to complete a pickup or delivery due to customer unavailability after two distinct attempts, the customer will be liable for additional auxiliary re-routing and service fees.
• Delivery Inspection: Upon delivery, customers are encouraged to inspect the outer packaging. Any concerns regarding external package tampering must be reported to the delivery personnel immediately and documented via the QikStitch platform.

2 Transit Risk and Delivery Failures

• Operational Delays: QikStitch shall not be liable for delays caused by external forces—including extreme weather, traffic interruptions, or systemic courier delays. Such delays do not entitle the customer to a refund, price reduction, or compensation for consequential losses.
• Loss in Transit: Should an item be verified as lost by our logistics partners during transit, QikStitch will initiate a formal investigation. Any reimbursement is strictly subject to the liability caps and metrics established in our Fabric & Material Liability Policy.
• Accuracy of Information: QikStitch is not responsible for failed deliveries resulting from incorrect or incomplete addresses provided by the customer at the time of order placement.