Fabric & Material Liability Policy

Last Updated: May 2026

This Fabric & Material Liability Policy ("Policy") explains the terms governing customer-owned fabrics, garments, premium materials, heirloom items, and other materials submitted through the QikStitch platform for tailoring, alteration, pickup, transportation, and delivery services.

This Policy applies to customers, Tailor Partners, Delivery Partners, and QikStitch Services Private Limited ("QikStitch").

1. Ownership of Customer Materials

All fabrics, garments, materials, and personal items provided by customers remain the sole property of the customer.

• QikStitch does not obtain ownership rights over customer-supplied materials.
• Tailor Partners and Delivery Partners only receive temporary possession of materials for the purpose of completing the requested service.
• Customers are responsible for ensuring that materials provided are suitable for the requested tailoring or alteration service.

2. Fabric Disclosure, Inspection and Valuation

Customers must provide accurate information regarding the fabric, garment, and material characteristics before submitting an order.

• Customers must disclose known defects, previous damage, delicate fabric properties, special handling requirements, or unusually high-value materials.
• Customers should provide accurate information regarding the approximate value of premium or expensive materials where applicable.
• Customers may be required to provide purchase receipts, invoices, photographs, or other supporting documents to establish material value during disputes.
• QikStitch or its Partners may perform a basic visual inspection during pickup or order processing. Such inspection does not constitute a professional valuation or guarantee of material condition.

3. Fabric Suitability and Tailoring Risks

Customers acknowledge that certain fabrics and garments may carry inherent risks during stitching, alteration, cutting, washing, pressing, or handling. Examples include:

• Old, weak, damaged, or previously used fabrics.
• Silk, chiffon, velvet, embroidery, sequins, handwork, or delicate materials.
• Vintage, antique, heirloom, or emotionally valuable garments.
• Materials affected by age, storage conditions, previous repairs, or natural degradation.

QikStitch and its Partners will take reasonable care; however, unavoidable material reactions, hidden defects, shrinkage, colour changes, embroidery damage, or fabric limitations may occur despite reasonable handling.

4. Chain of Custody and Responsibility

Responsibility for customer materials depends on the stage of service:

• Before Pickup: Customer remains responsible for proper packaging, disclosure, and condition of materials until handover.
• During Transportation: Assigned Delivery Partners are responsible for reasonable care of materials while they are in their possession.
• During Tailoring Service: Tailor Partners are responsible for reasonable care, safe handling, and professional processing of materials while performing the service.
• After Delivery Completion: Responsibility transfers back to the customer after successful delivery confirmation.

5. Tailor Partner Responsibilities

• Tailor Partners must handle customer materials with reasonable professional care.
• Tailor Partners must review fabric suitability before cutting or major processing where possible.
• Tailor Partners should notify customers through approved channels if the material appears unsuitable or if additional risk is identified.
• Tailor Partners must not intentionally misuse, replace, sell, or dispose of customer materials without authorization.

6. Delivery Partner Responsibilities

• Delivery Partners must handle customer materials carefully during pickup and transportation.
• Delivery Partners must verify pickup and delivery details through approved QikStitch processes where applicable.
• Delivery Partners must not open, modify, use, or interfere with customer packages.
• Delivery Partners must immediately report loss, damage, or delivery issues through the QikStitch platform.

7. Damage, Loss and Liability

QikStitch and its Partners operate on a reasonable-care basis. Liability may apply only where damage or loss is established to have resulted from proven negligence, misconduct, or failure to follow required handling procedures.

Liability Limitation: To the maximum extent permitted under applicable Indian laws, compensation for proven loss or damage shall be limited to the actual documented value of the affected material, subject to reasonable verification and applicable legal requirements.

8. Exclusions from Liability

• Natural fabric reactions including shrinkage, colour variation, weakening, or deterioration due to existing material conditions.
• Damage caused by undisclosed defects, unsuitable material quality, or inaccurate information provided by customers.
• Sentimental, emotional, historical, antique, or personal attachment value of materials.
• Indirect losses including business loss, missed opportunities, emotional distress, or consequential damages, to the extent permitted by law.
• Normal wear, ageing, or deterioration of previously used materials.

9. Claims and Dispute Process

Customers must report any suspected damage, loss, or issue within a reasonable period after receiving the completed order or delivery.

QikStitch may request supporting information including:

• Order ID and service details.
• Photographs or videos showing the condition of materials.
• Proof of material ownership or purchase value.
• Pickup, delivery, or service records.

QikStitch will review available information, coordinate with relevant Partners, and attempt to provide a fair resolution.

10. Customer Responsibilities

• Customers must provide accurate measurements, instructions, and material information.
• Customers should avoid submitting extremely valuable or irreplaceable items without understanding the associated risks.
• Customers are responsible for safely packaging materials before pickup.

11. Limitation of QikStitch Role

QikStitch acts as a technology platform connecting customers with independent Tailor Partners and Delivery Partners.

QikStitch does not directly manufacture garments, control tailoring processes, or operate transportation services. Partner-specific responsibilities remain with the respective service provider.

12. Governing Law

This Policy shall be governed by the laws of India.

Any limitation of liability stated under this Policy shall apply subject to applicable consumer protection laws, including the Consumer Protection Act, 2019, and other applicable regulations.